Legal notice

Publisher of the website:

Lyon City Tour
17 rue Paul Chenavard, 69001 Lyon

S.A.R.L. with a capital of 100,000 euros – R.C.S. Lyon 482 488 079
CNIL Declaration: Treatment NS-048 Management of customer and prospect files.
CNIL receipt n ° 1398235

Director: Olivier Michel

Conception and realization of the website:



2 rue Kellermann, 59100 Roubaix


The website is a creation protected by copyright. The texts, drawings, photos, graphics and other elements of this site are protected by copyright. Any copy, adaptation, translation, arrangement, communication to the public, rental and other exploitation, modification of all or part of these sites in what form and by any means whatsoever, electronic, mechanical or otherwise, is strictly prohibited without prior agreement and written by Lyon City Tour. Any violation of these rights may result in civil or criminal prosecution.

Responsibility for the content:

Lyon City Tour takes the greatest care in creating and updating this site. Lyon City Tour can not however guarantee the accuracy of the information contained therein. The user is aware that the information is subject to change without notice. Lyon City Tour declines any responsibility for the contents of the site and its use. This site may provide links or references to other sites. Lyon City Tour is not responsible for the content of said other sites, and will not be held responsible for any damage or damage resulting therefrom. These external links are provided to users of this site for convenience only.

Contact form :

In accordance with the law Informatique et Libertés (art. 34 of the law “Informatique et Libertés”), you have a right to access, rectify and delete data concerning you. To exercise it, please contact Lyon City Tour. Information collected from individuals through contact forms may not be disclosed to persons other than Lyon City Tour. It will be used only in the context for which they are collected. However, your answers are optional and the lack of response will not result in any special consequences. Nevertheless, your answers must be sufficient to allow us to process the information.


General terms and conditions of sale

Lyon City tour is a joint stock company with a capital of 100,000 € with headquarters located at 17 rue Paul Chenavard, 69001, Lyon registered on the Lyon Trade and Companies Register under No. 482 488 079.
– Financial security with Lyonnaise de Banque
– Professional Liability Insurance with AXA

Lyon City Tour on its website (hereinafter the “Website”) offers a wide range of tourist products, services and packages including attractions and transport tickets.

Article 1. Definitions and scope

1.1 Definitions

The definitions below have the same meaning whether used in singular or plural.
“User” means any Website user who browses, gets familiar with the Website, buys and/or purchases one or more Services available on the Website.
“Partner” means all providers of Services.
“Service” means any services available on the Website.

1.2 Scope

These General Terms and Conditions of Sale and Use (hereinafter the General Terms and Conditions) govern the supply and delivery of services.
The Ordering of services is restricted to users who have previous knowledge of the Terms and Conditions in full and have accepted them without reservation by checking the box provided for that purpose. Without such acceptance, it will not be technically possible to continue the ordering process.

The General Terms and Conditions may be changed at any time, without prior notice, provided that such changes will not apply to orders for services that have already been accepted by L’OpenTour for and on behalf of the concerned Partner(s). The User is therefore required to consult and accept the General Terms and Conditions when buying to make sure of the regulations in force.

Article 2. Ordering on the Website

2.1 Capacity – Use of the Website

The aim of the Website is to assist the User in finding services and making the appropriate reservations. The User must be at least 18 years old and be legally able to enter an agreement and use this Website in accordance with the General Terms and Conditions.

Except in the case of proven fraud, the User bears financial responsibility for his/her actions online, including the use of his/her email address and password. The User also guarantees the truthfulness and accuracy of the information provided on the Website.

Any use of the Website that is fraudulent or violating the General Conditions will be a sufficient reason to refuse the User access to the Partners’ Services or other features of the Website.

2.2 Ordering and cancellation

The User can order via the Website only after having validated these Terms and Conditions and the Specific Terms and Conditions partners may request.

The confirmation of the order, which summarises the essential elements such as the Service(s) ordered and the price, will be forwarded to the User by email within a maximum of two days after the date of the order.

Conditions regarding cancellation, modification and/or reimbursement are available directly on the Website prior to purchase. Otherwise, they are also mentioned on the purchase confirmation or in the Specific Conditions.

Any cancellation or modification request must be sent by email with acknowledgment of receipt to the following address: All requests for cancellation or modification made by the User (at least 10 days before the intended visit for dated tickets) will be reimbursed within a reasonable period of time.

2.3 Payment and Proof of Purchase

Prices quoted on this Website are in Euro and, unless otherwise stated, include all taxes.

Full payment must be made at time of buying or ordering by credit card via the secure payment system set up on the Website.

The User must then print the voucher and present it to the service provider in exchange for the purchased services. The voucher will be sent to the User by email as soon as the purchase is confirmed.

The User is therefore required to check beforehand that he or she is able to print the voucher. By no means will a bank receipt count as a valid proof of purchase.

Article 3. Privacy

The Website has been duly declared at the CNIL: NS-048 Processing of Customer and Prospect Data. CNIL receipt n°1398235.

The information provided by the User on the Website is used to process, fulfil and carry out the booking.

According to Article 32 of the Data Protection Act of 6 January 6 1978 amended by Act 2004-801 of 6 August 2004, all information that is mandatory to process and fulfil orders are marked with an asterisk in the website pages.

Other requests for information are optional, as are questions regarding the User’s interest in special offers that may be sent to him in the future. The aim of these is to get to know the User better and help us improve our services.

Article 4. Responsibilities

The prices, based on current economic conditions, timetables, programmes and duration of services may change: prices include all services listed in the product description.
Photos and illustrations
Every effort is made to provide photographs and illustrations giving the User an idea of the Services offered.

Article 5. Applicable Law

The General Terms and Conditions of Sales are governed by French law. Any dispute arising from the interpretation or execution of this contract will fall under the jurisdiction of the Court of Lyon.

Article 6. Intellectual Propriety

L’OpenTour Lyon owns all intellectual property rights concerning the items listed on the Website. It is not permitted to reproduce, modify, transfer or use all or part of the Website without the express written permission of Lyon City Tour. However, partial reproduction may be allowed for strictly private use.
It is forbidden to resell the products or use the Website for any commercial purposes without the express written permission of Lyon City Tour.